Thank you for considering our return policy. At GetStokedCamping.ca, we are committed to providing our customers with exceptional products and services. However, we understand that sometimes things don't go as planned. That's why we have put together a comprehensive return policy to ensure that you are fully informed about our procedures in the event of an issue with your purchase.

Most orders are processed within 1 to 7 days, and we offer shipping by air or boat. While shipping times may vary, most orders are delivered within 2 to 28 days. As a factory direct wholesale supplier, we work closely with our suppliers to ensure that all products meet our high standards of quality.

In the event that you need to make a claim, we ask that you do so within 10 days to 2 weeks of receiving the product. If the product arrives damaged due to the freight company's handling, please do not accept delivery and provide a detailed explanation. If you notice an issue with your purchase upon opening the package, please take a picture immediately and contact us at 250-986-5528. Time is of the essence, and we will work quickly to resolve the issue with the supplier and shipper.

For defects in products purchased online or in-store, we offer a 15-day return policy from the day of delivery. If you encounter any issues with your purchase, we encourage you to refer to the owner's guide or give us a call at 250-986-5528 to report the issue promptly. We stand behind the products we sell and will work with you to find a solution that meets your needs.

For products sold in-house at 976 Goldstream Ave, Victoria, BC, we offer exchanges or in-store credit. We want to ensure that you are completely satisfied with your purchase, and we strive to provide excellent customer service.

Additionally, for diesel heaters, we offer a special two-year warranty that is exclusive to GetStokedCamping.ca. When purchasing specific diesel heaters, please check the details on our website at https://www.getstokedcamping.ca/shop-4. We stand behind the quality of our products and are committed to ensuring that you have a positive experience shopping with us.

Please note that all sales are final, and we appreciate your understanding in this matter. If you have any questions or concerns about our return policy, please do not hesitate to contact us. Our team is dedicated to providing you with high-quality products and exceptional customer service.